Shipping Policy

Our Shipping Promise

We are passionate about bringing thoughtfully designed furniture and decor to your doorstep, wherever you are in the world. Our shipping process is designed for reliability and transparency.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two primary shipping options to balance speed, cost, and global accessibility:

• Standard Shipping (Fee: $12.95):
  • Carrier: DHL or FedEx.
  • Estimated Delivery: 10-15 business days after shipment.
  • Ideal for faster delivery to most regions.
• Free Shipping:
  • Available on orders over $50.
  • Carrier: EMS.
  • Estimated Delivery: 15-25 business days after shipment.

Please Note: We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions. Delivery times are estimates and may be affected by customs clearance or local carrier delays.

Our Straightforward Returns & Exchanges Policy

We stand behind the quality and craftsmanship of every item we curate. However, we understand that sometimes a piece may not fit your space or vision. Our policy is designed to be as transparent and secure as our shopping experience.

Key Policy Overview

• Return Window: 15 days from the date you receive your item.
• Condition: Items must be unused, in original packaging, and in resalable condition.
• Refunds: Issued to the original payment method within 10 business days of our warehouse receiving the return.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or defective.
• Exchanges: Subject to product availability. For the fastest service, we recommend returning the original item and placing a new order.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Contact our friendly Nashville-based customer care team at [email protected]. Please use the template below for a prompt response.

Step 2: Receive Instructions & Return Authorization (RA)

Within 2 business days, we will email you a Return Authorization (RA) number and detailed instructions, including our return warehouse address. Please do not ship any item back without an RA number.

Step 3: Pack and Ship Your Return

Securely repack the item in its original packaging with all accessories and tags. Include a copy of your order confirmation or the RA slip inside the box. Ship the package to the address provided using a trackable and insured service (we recommend insuring for the item’s full value).

Step 4: We Process Your Return

Once our warehouse receives and inspects your return (typically within 5 business days of arrival), we will notify you via email.

Refunds & Credits

• Timing: Refunds will be processed to your original payment method (Visa, MasterCard, JCB, PayPal) within 10 business days of us receiving and approving the return.
• Amount: You will receive a refund for the full product price(s). The original Standard Shipping fee ($12.95) or the equivalent cost for Free Shipping orders is non-refundable.
• PayPal & Credit Card Refunds: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Important Exceptions & Non-Returnable Items

To ensure the health, safety, and quality of our products for all customers, the following items from our curated collections are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Artificial Greenery: Due to the nature of the materials and assembly.
• Fire Pits & Outdoor Heaters: For safety reasons.
• Camping Gear & Beach Chairs & Gear: For hygiene reasons due to intended outdoor use.
• Personalized, Custom-Ordered, or Clearance Items explicitly marked as final sale at purchase.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us at [email protected] within 48 hours of delivery. We will arrange a replacement, repair, or refund at no cost to you.